One of the key elements for all of us to accomplish to insure a successful business is to have effective procurement procedures in place as we conduct our day-to-day business operations.    Wikipedia offers this direct definition of procurement “the act of acquiring go...

“Has your son decided what he wants to be when he grows up?”

I asked my co-worker.

“He wants to be a garbage man,” she replied.

“That is an unusual ambition to have at such a young age”, I said.

“Not really.  He thinks that garbage men only work on Tuesdays.”

The great humo...

One of the wonderful things about attending The Clean Show was having the opportunity to network with others in our industry. The best definition I can offer of networking is: the art of building and expanding professional relationships. It is clear that belonging to a...

The far-flung world of apps—short for application—extends to every corner of the world. In a recent report, Apple states, “out of the 2 million jobs it has created nationwide, more than 1.5 million are related to building apps.” Google Play reports “with over 1 million...

The excitement builds as The Clean Show 2017 approaches. This opportunity for those of us in the drycleaning industry to mix, mingle, learn and share always provides special insights that can only be found in peer-to-peer cost groups. From the Young Presidents’ Organiz...

James Cash Penney, founder of J.C. Penney, said, “The surest way for an executive to kill himself is to refuse to learn how, and when, and to whom to delegate work.” 

How many times have you said to yourself,  “If you want something done right, do it yourself”?  If your...

In continuing our discussion of Calming Upset Customers, this article includes insights from two Tuchman Advisory Group members. 

Anni Lundy, Director ~ Memories Gown Preservation ~ Houston, TX said,

“We get our fair share of complaints on a weekly basis coming through o...

A critical recurring question that all retailers deal with is how to calm and re-engage an upset customer.  This problem came to my attention once again while waiting in line at a local store.  What might have been an easily pacified situation escalated into a very unp...

The Tuchman Advisory Group held an informative and very successful meeting in Houston, TX where we visited numerous MW Cleaners locations.  The Clean Closet, their new 24/7 locker-based concept dry store and the Gleannlock package plant, a 3600 square foot facility wit...

My son Joel, a freshman at the California State University at Chico, brought home for winter vacation the book, Inside Coca-Cola – A CEO’s Life Story of Building the World’s Most Popular Brand by Neville Isdell. It proved to contain the perfect topic for this column: I...